Frequently Asked Questions

and Other Information

- We do not produce mail-order catalogs, as our selection changes so frequently and is so extensive. The cost of printing them would be way too high given their shelf life. See "Samples".

- We can print foreign languages when the letters are from the English alphabet. In addition, we offer Spanish verses for wedding and Quince Años ensembles. We can print Hebrew lettering as custom artwork if you provide it to us.

- We do our best to make sure each item is shipped exactly as it is ordered. Please contact us as soon as possible if you have a concern with your order. Non-personalized items may be returned for a refund of the purchase price.

- Find the invitation you are interested in and click on the image. Click on "request a sample" link located top right of large view of image. For wedding program fans and napkin colors, email us for a sample. Wedding program samples are available here.

- On the Carlson Craft online catalog site, we use "VeriSign," the industry standard to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.

- On our own site, we use GeoTrust, which provides the highest level of security and encryption for your credit card information. Your privacy is respected at all times. For more information, see our Privacy Policy.

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Order Status


• Checking Order Status

  - For the cceasy shopping cart: Simply click on the "Order Status/Reorder" link on the home page of the cceasy website. You will need your confirmation number and zip code to recall your order. The status of your order will be displayed. If your order has shipped, you will be able to track it online.

  -If you have ordered through the main shopping cart, email us at any time for a status update on your order.

• Making Changes

  - If you've sent your order and you've found you've made a mistake, please call us or email us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.

• Order Cancellation

  - $30.00 Service fee on cancelling your order if it has already been sent to the press. If order has already been printed you will be charged full price of order. Because of our fast turnaround, we start working on your order right away.

• Ordering More

  - Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it's printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.

• Reorders

  - To place a reorder, email or call us and we can process that for you. You will need your confirmation or invoice number and zip code to recall your previous order.

• Rushes

  - Because our production time is so fast, we are unable to rush your social or wedding order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery. Business printing orders can sometimes be rushed; email us for information if this is necessary.

  
  Printing-

• Most of our personalized paper products are printed using thermography, which is a process which provides a beautiful raised lettering effect. Photographs are flat printed. Envelope flaps and holiday cards, as well as Post-it notes, are flat printed. Foil stamping is an option for some holiday cards and many accessory items.
• Napkins are printed with ink or foil using metal dies. Foil is a special type of ink that goes on thicker and shows up better on dark colored stock. Foil is usually reflective.
  

  
  Technical Issues

• Access Code

  -When an access code appears (on the Carlson Craft shopping cart), it helps us know where you are ordering from.

• Frozen Computer / Machine Errors

  -If your machine locks up, you might try to refresh or reload your page. If problems persist, please email or call us so we can be of assistance. If you are in the middle of the ordering process and you freeze up, you'll need to retype and resubmit your order. Printing it out may be helpful.

• Sequence Errors

  -If you receive a sequence error while processing your request, it is most likely due to using your browser's back and/or forward buttons. It is important to use the site navigation buttons, such as edit and continue. If problems persist, please contact us.

Glossary of Terms-

- Blind embossing is a printing method where an image is pressed into paper resulting in a raised design. The embossing is termed "blind" because the design is formed without ink or foil. (Debossing is an image stamped onto paper or a napkin without ink or foil; it appears "indented.")

- This shade is the ultimate in white, very crisp, pure and bright!

- An uneven, feathery edge on a piece of paper is called a deckle edge. This edge is most commonly found on parchment invitations; however, other papers may also have deckle edges and will be noted in descriptions.

- The process of using sharp metal rules to cut shapes and designs into paper. Die-cutting includes cutout shapes and sculpted edges.

- The traditional set of two envelopes is used with formal invitations and announcements. The outer envelope is addressed to the guest and may have your (the sender's) address printed on the back flap. The inner envelope, with the invitation and enclosures is enclosed inside the outer envelope. The inner envelope carries only the guests' names. The inner envelope is available with a coordinating liner; it is not gummed and is not sealed.

- This color is a warm creamy beige.

- Embossing is like blind embossing above, only this type of printing uses ink or foil on the raised area to add drama and dimension.

- This effect is achieved when colored foil is hot-stamped onto paper (perhaps a Christmas card) or accessory items, such as napkins.

- A sheet of paper folded twice to create a four-paneled invitation is considered French-folded. This fold is most common with parchment invitations.

- This term indicates layers of paper tied or glued together. If the top layer is translucent and the lower is decorative paper, you'll see a muted version of the lower layer through the translucent top.

- This term refers to the decorative paper used to line the inside of an inner envelope or a single envelope.

- A panel is the center section of your invitation "framed" by a raised area of paper. It also refers to pages facing each other. For example, a tri-fold invitation when opened fully, has a left, middle and right panel.

- This translucent paper is made to look like original parchment. This distinctive paper adds a softening effect to any invitation.

- The process that applies a luminous pearl-like finish to part of an invitation, usually to an embossed design, is called pearlizing.

- A short-fold is created when a sheet of paper is folded once, not exactly in half, forming an invitation with a short front panel and longer back panel.

- This type of printing is created by adding a resin powder to wet ink, which when heated, creates a raised surface.

- A tri-fold is created when a sheet of paper is folded twice to form a three-paneled invitation. Both outside panels are folded inward to cover the center panel.

- Vellum is a paper with a rich, smooth finish paper.

- This shade is a soft white, like wedding gowns. It is a delicate hue.

- A z-fold is created when a sheet of paper is folded twice in accordion fashion to form a three-paneled invitation.

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Verse Selections-Carlson Craft online catalog

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